Tesco Opticians Help – Prescription glasses
How to order prescription glasses
Do I need to send you a copy of my prescription?
No – as long as you have a current prescription that is less then two years old. All you need to do is enter the details as you see them into the ordering page, we don't need to see a copy. If you need advice call our helpline for assistance (0845 601 3479). If you are over 70 years of age, your prescription must be less than one year old.
Where do I get a copy of my prescription?
Ask your optician. You should have been given a copy after your eye test. If not you can ask your optician to provide a copy as you are entitled to it.
What is my pupillary distance and how do I get it?
Generally called your 'PD', this is the distance between your pupils (the black circles in the middle of your eye). This may be measured by your optician after your sight test. For most adult men this is 64mm and 60mm for adult women when choosing distance lenses and 4mm less for reading glasses. If your PD is not given on your prescription, please leave the default value selected.
I can't find an 'addition' reading on my prescription?
Your glasses are probably for distance only — don't worry as the 'addition' is only required if the glasses are going to be used for reading or close work. Sometimes opticians use the word 'Add' or 'Near' instead of 'Addition'. Also they may only write it once but it normally applies to both eyes and is almost always the same value for both eyes (eg, if 'Add' +2.50 appears once on your prescription, it should be entered for both eyes).
My prescription falls outside the ranges shown on the site. Can I still order?
At this time we have restricted the prescriptions available on our website to prescriptions of + or - 5 powers and no greater than 2 cyl.
What do the sizes shown on the ‘Frames’ page mean?
The lens size is the width across the widest part of the lens (normally around 50mm). The bridge size is the width of the nose bridge (normally around 20mm). The arm length is the length of each arm. These sizes can usually be found on your current glasses by looking on the inside of the frame (usually the arms) so you can compare these sizes to the sizes shown on the site.
Can I use my contact lens prescription for ordering glasses from you?
There are important differences between a contact lens prescription and a glasses prescription so no, do not use your contact lens prescription. Ask your Optician for further information.
How does the ‘second pair for £10’ offer work?
The discount is applied automatically once you have added two pairs of glasses with the same prescription to your basket. The second pair must be from the same range as the first, or a cheaper one. The total payable, adjusted to reflect the offer, will be displayed when you click the 'View basket/Checkout' button. You can then proceed to make your payment and check out as normal. Please note that lens 'extras' (thin and light lenses, tints, UV coatings, etc.) are still charged at the normal retail price.
How do I collect my glasses?
You will be notified by email or text when your glasses are ready for collection. At this point we request that you visit the Tesco Opticians branch that you nominated when ordering. Please make sure that you bring your valid prescription (less than two years old) to the store when you visit to collect your spectacles.
Lenses and coatings
Are the lenses glass or plastic?
Plastic – they are light and durable, the modern material of choice. We do not sell glass lenses.
What tints do you offer?
We offer three sunglass shades, light, medium and dark. Tints come in brown and grey.
Do you sell lenses that go dark in the sun?
We offer lenses that go darker in sunlight. These are called Photochromic lenses. They are available in either grey or brown. When you choose your frames and lenses, Photochromic lenses will appear as an option if they are available for your particular lens choice.
Do you sell Bifocals?
We do not currently sell bifocal lenses, but they are coming soon.
I want Varifocal lenses. Do you sell them?
Not yet – but watch this space.
My prescription mentions 'Prisms'. Can you supply these?
Sorry – not at the moment.
Can you supply thinner lenses for prescriptions with higher powers?
Yes – we can for single vision glasses and the price is shown just above the 'add to cart' button in the 'optional extras' section on each page of frames.
Can I have scratch-resistant coating applied to the lenses?
Yes, all our lenses are coated to reduce scratching in use. We supply this coating free of charge.
Can I have anti-reflective coating applied to the lenses?
Yes, just select the option at the bottom of the order page and we'll add the coating. It costs just £30 extra. Anti-reflective coating reduces reflections when looking at or through the lenses, which allows your eyes to be more visible, so you look much nicer.
Help and advice
What should I do if I realise I've made a mistake when ordering?
Contact us immediately (by phone or email) to let us know. If you contact us within 24 hours we may be able to cancel your order as the lenses will not have been made yet. You can then place a new order with the correct prescription. After that it may be too late because the lenses have already been made.
What is your refund policy?
If you are not satisfied with your glasses, please return them with the case and all packaging within 14 working days of the date stamped on your invoice. We'll give you a refund or alternatively you can exchange your glasses for a new pair of the same value. We do not offer refunds for the cost of postage and packaging. See our terms and conditions for full details. This refund policy is unique to purchases via Tesco.com and does not apply to purchases made at Tesco Opticians.
What if I damage my glasses?
If you have broken, damaged or scratched the glasses you have bought from us, we may be able to repair them. Please contact us for costs.
How do I track my order?
Your glasses may take up to 28 days to arrive in store, if you have not been notified that they have arrived by this time then you should contact us by calling 0845 601 3479
Opening times for the Customer Services Centre are:
Monday to Friday - 9am to 6pm
Saturday - 9am to 5pm
Or email us at help@tescoopticians.com
Methods of payment
What are the available methods of payment?
We accept all major debit and credit cards – Visa, Mastercard, Maestro, Delta and Switch. Unfortunately we do not accept American Express or cheques.
Is the payment page secure?
Yes. We use a company called SecPay to process our payments, who work with a large number of online retailers and all of the major card acquirers. They are very secure.
Do you accept NHS vouchers?
Sorry – no online retailer can accept NHS vouchers, these must be redeemed in store.
Other commonly asked questions
Do I need to have an up-to-date sight test?
It is important to have a sight test every two years, especially if you are over 40 years of age.
Can you put new lenses in my existing frames?
Sorry, unfortunately we don't in case your frames get damaged. At these very special prices why not treat yourself to a completely new pair?
Do you have a catalogue you could send me?
We like to keep our range of glasses fresh and new, so we don’t produce a catalogue in case it becomes outdated. Our website is our catalogue and may change daily to ensure all are glasses are in vogue.
Can I inspect my frames before purchase?
Yes, we offer a trial service for all non-designer frames to ensure you are happy with your purchase.
Do you provide a prescription guarantee?
We guarantee 100% accuracy of all prescriptions or they will be remade at no charge. All glasses are checked prior to dispatch by a Dispensing Optician. Filling your prescription accurately is our number one priority.
Do you sell prescription glasses for children under the age of 16?
No. We are not allowed to supply glasses to children.
What do I do if I am not happy with my glasses?
If you are not happy with your glasses you should call back to store where you collected them who will arrange for the glasses to be returned and your money refunded. For full details click here to view the Terms and conditions.