• Returns Policy

    We hope that you will be happy with your purchase from Tesco Opticians. 

    Should you wish to return an item, please return within 8 days of dispatch in 'as sold' condition with all components intact to the below address:

    Tesco Opticians
    Freepost NWW8216A
    WA14 5UR

    Please ensure you enclose all documentation and the following information:

    • Your name
    • Your full address, including postcode
    • Your contact telephone number (we may need to contact you to process the refund)
    • The order number/s for the contact lenses/sunglasses you are returning
    • Reason for return
    • Whether you would like an exchange or a refund

    If you would like to discuss a return with us, or if you think the items you have received are faulty, please contact customer services on 0345-601-3479 .

    Customer Service Opening Times:

    Monday to Friday - 9am to 6pm
    Saturday - 9am to 5pm
    Sunday - 10am to 4pm

    Please note, this returns policy applies for products purchased online only.