FAQ | Opticians | Tesco Opticians
  • FAQ


    At Tesco Opticians we care about your eyesight. You only get one pair of eyes and we have made it our mission to look after them.

    The world of Opticians and eye care can be intimidating at first, with all the machines, medical terms and eyesight treatments. To make all of this a bit clearer we have asked our Optometrists to answer some of the most frequently asked questions about sight tests, eyesight and vision care in general.

    1. Your Eye Examination

    2. Your Contact Lenses

    3. Your Glasses

    4. Tesco Opticians

    5. Your General Eye Health

    For queries on your order please contact help@tescoopticians.com or call our Customer Service Team on 0345 601 3479.

    1. Your Eye Examination 

    What is the difference between an Optician and an Optometrist? 
    The term 'optician' covers all types of opticians: ophthalmic, dispensing and manufacturing.
    - An ophthalmic optician is now known as an optometrist and is qualified to examine eyes, recognise disease, prescribe and fit prescription glasses and contact lenses (providing they are on the appropriate opticians register). 
    - A dispensing optician is qualified to fit prescription glasses, and may have done additional qualifications to enable them to fit contact lenses too (in which case they call themselves 'Contact lens opticians'). 
    - A manufacturing optician makes the prescription glasses.

    How long does a routine eye examination take? 
    Your eye test will take about 30 minutes from start to finish. This includes the pre-test examination and the full eye test. Sometimes it may take longer, depending on your requirements.

    Are all Tesco Opticians staff fully qualified? 
    All of our Optometrists and Dispensing Opticians are fully qualified and professionally registered with the General Optical Council.
    The support teams in store go through an intensive Tesco Opticians training programme giving them the skills and knowledge needed.

    How often should I have my eyes examined? 
    Generally you should have your eyes examined every two years, unless your Optometrist states otherwise. If you have problems with your eyes or glasses before your routine eye test is due, you can make an appointment at any time.

    How much is an eye exam at Tesco Opticians? 
    Tesco Opticians provide free private eye examinations to all our customers, even if they do not purchase prescription glasses. A contact lens initial 40 minute appointment includes a sight test and contact lens fitting, at a cost of £15, payable in store.

    Will you remind me when my next eye exam is due? 
    If you have had a sight test at Tesco, yes we will. You will receive a reminder letter through the post when our records indicate it is time for you to have another eye exam. If you have problems before your test is due, you can book a sight test at any time, online or by calling 0345 601 3479.

    When do children need to start having eye exams?
    Your child’s eyes can be tested from them being a baby. They don’t need to be able to read or understand letters to be tested as pictures can be used instead.

    Do you do colour vision tests?
    Yes, all of our stores are able to assess colour vision as part of your sight test. There is no additional charge for this service. Colour vision is usually assessed in children during their first sight test and in adults if required.

    Will I be given a copy of my prescription at the end of my sight test?
    Yes, this is a legal requirement. No charge will be made for this service, even for replacing previous copies.

    Back to top

    2. Your Contact Lenses

    Can children wear contact lenses?
    Yes, children under 16 can wear contact lenses. This is at the discretion of the Optometrist and can only be purchased in store.

    Can I wear contact lenses if my eyes have different prescriptions?

    Yes you can. We have a wide range of contact lenses available and you can wear different prescriptions in each eye, according to your Optometrist’s instructions.

    Can I order contact lenses for one eye only? 
    Unfortunately, to ensure the ordering process is as easy as possible for our customers, our website requires that you enter a prescription for each eye. You can still place an order with us by visiting one of our stores, however please note that the prices may differ to those advertised online. We apologise, in advance, for any upset or inconvenience caused by being unable to process your order online. 

    Are coloured contact lenses safe? 
    If fitted by a qualified Optometrist, contact lenses are completely safe. You still need to have a contact lens fitting and aftercare appointment, even if they are non-prescription (cosmetic) lenses. 

    Coloured contact lenses are still deemed a medical device, even if they don’t have a prescription and will be dispensed and treated in the same way as prescription contact lenses.

    Can I wear contact lenses if I have dry eyes?

    There may be lenses that are appropriate if you have dry eyes. Your Optometrist will discuss the options with you during your contact lens fitting.

    Are contact lenses safe for playing sport?

    Yes. Soft lenses are safer than wearing glasses for most sports. Your Optometrist will advise you about using contact lenses when playing sport.

    Can I change to contact lenses if I’ve never used them before? 

    Yes, you can but they will need to be prescribed to you before you begin using them, to ensure they are suitable for you. You will need to attend a contact lens fitting appointment with an Optometrist first, in order to select the right lenses for your eyes and lifestyle needs.

    How much is a contact lens assessment?

    Contact lens assessments are £15. This includes all aftercare appointments for 1 year.

    Will you show me how to put my contact lenses in?

    Our team are trained to show you how to insert and remove contact lenses, as well as offering general advice on care and lens hygiene.

    Can I order online if I wear different contact lenses in each eye? 
    Unfortunately, to ensure the ordering process is as easy as possible for our customers, our website will only allow you to order the same lens type in each eye. If you wear different lenses and would like to place an order with us you can do so by visiting one of our stores, but please be aware that prices may differ from those advertised online. We apologise, in advance, for any upset or inconvenience caused by being unable to process your order online.

    How long will my contact lenses
     take to arrive when I order them online?
    We will work hard to despatch your lenses within seven days of your order, however in some circumstances they may take a little longer. Initially the order needs to be verified with the prescribing Opticians before we can process it, then they are posted out via Royal Mail.

    Can I return my contact lenses once I have received them?
    Yes, if you return the contact lenses to us unopened, and undamaged within 8 working days of their despatch, we will issue a full refund. For details on how to return your lenses to us, please see our Returns Policy.

    I have changed my mind, can I cancel my order?
    If you have changed your mind and want to cancel your order before you have received your lenses, please contact Customer Services on 0345 601 3479. They will be able to see what stage your is and advise on whether the order can be cancelled, or whether you should wait to receive the lenses, and then return them to us following our returns policy.

    How do I make a contact lens appointment?
    Click on the 'Book An Appointment' button at the top of this page and follow the steps.

    3. Your Glasses

    What is a varifocal?
    A varifocal is a type of lens, which contains prescriptions to correct distance, mid-range and near vision. It looks like a ‘normal’ single vision lens as there are no lines of segments visible on the lens.

    Why don’t you sell varifocals online?

    We don’t sell varifocals online as they require very specific fitting. Due to the way the lens works, we need to take a variety of measurements to get them right, which needs to be done in store by one of our qualified team.

    What is a bifocal?
    This is another type of lens which is suitable for both distance and reading. The distance vision prescription is in the top half of the lens. The near vision prescription is in a segment at the bottom of the lens.

    What are polarised lenses?

    They are specialist lenses, which reduce glare and improve clarity of vision. They are particularly helpful for removing glare from wet roads when driving and from water when fishing, for example.

    Why should I have my glasses fitted?

    We are registered with the General Optical Council, who are the regulator for the optical profession in the UK. This means that we must follow a variety of best practise rules to ensure your health and well-being is safeguarded at all times. Therefore, we invite you into store to collect your glasses so that our qualified team can ensure you are achieving the best vision and comfort with your new glasses.

    With wear, glasses can become loose, so you can come back at any time to have a free re-fit.

    Can I keep my frames and change my lenses?

    As long as your frames are Tesco Opticians frames and were bought at one of our stores, we can add new lenses. We don’t advise this however as the frames could get damaged in the process and due to our low prices it is often more cost effective to buy brand new frames.

    What is a PD and do I need it?

    PD stands for pupillary distance, which means the distance between your pupils. This is required to manufacture your glasses so that we know where to set the lenses, to ensure optimum vision for your individual needs.

    What if I don’t have a PD?
    If your eyecare professional has not provided you with your PD, you can use our online tool and we'll measure it for you. If you don't want to measure it online or if you don't have a webcam, you will not be able to order online. Please do feel free to visit one of our stores where our Opticians staff will look after you.

    How long will my glasses take to be ready if ordered online?
    The majority of orders will be available within 7 days, however, depending on the complexity of the order some may take a little longer, but at a maximum, frames should be in your specified Tesco Opticians store within 30 days of your order. We will work hard to get them there much sooner.

    What if I’m not happy with my glasses?
    Please contact us on 0345 6013479 or by email - help@tescoopticians.com to outline your concerns and we will do our best to resolve the situation as quickly as possible.

    If you have ordered your glasses in store, you will need to contact the store and discuss your complaint with the Opticians Manager.

    I have changed my mind, can I cancel my order?
    If you have changed your mind and would like to cancel your glasses order, please call Customer Services on 0345 6013479. They will be able to see at what stage your order is, and advise whether it is possible for it to be cancelled.

    What level of UV filter is on your sunglasses?
    All Tesco Opticians sunglasses have UV400 lenses and offer 100% UV protection.

    Can I have a tint without UV?
    Find out which frames feature on our past and present promotional banners here.

    Back to top

    4. Tesco Opticians

    Why do I have to pick my glasses up from the store?
    We ask you to pick up your glasses from the store to allow us to check their fit and comfort. We have a duty of care and take this very seriously. Asking you to collect your glasses helps us to ensure that they meet your requirements.

    Why are Tesco Opticians glasses so cheap?

    Tesco believes in providing value for money. The size of our business allows us to pass great discounts on to our customers, giving us some of the lowest prices in the UK.

    What can I expect from Tesco Opticians?

    This is our promise to you:

    -We will never be beaten on price for an equivalent product**
    - We will always give you a full quote before your order is placed
    - Our staff will always be friendly and professional
    - Our staff will always take time to listen and to understand your needs
    - Our staff are trained to carry out the work that they do, including performing pre-screen tests and providing style advice
    - Our staff will always explain products in a way that you understand and never sell you products that your don’t want or need
    - We will deliver your glasses when we say (within a maximum of 30 days). If we are late, we will give you a £10 Tesco gift card to compensate you for the inconvenience.

    **excludes promotional pricing/offers

    Do you accept NHS spectacle vouchers?
    Unfortunately we can’t redeem NHS vouchers online, but we can redeem them in store. We have frames which fall into the price range of most vouchers.

    Back to top

    5. Your general eye health 

    If you have any concerns or general eye health queries, we would recommend you make an appointment to see one of our qualified Optometrists. Alternatively view our Help & Advice pages for more information on eye health, sight tests and conditions.

    Back to top


  • Book a Free Sight Test November